Custom online learning for sales, customer service and product knowledge

Custom online learning for sales, customer service and product knowledge

Situation

  • You have people you need to deliver a consistent message, level of service or product knowledge
  • They’re often working remotely
  • Classroom style training is difficult to arrange and costly in terms of non-productive time
  • You have little or no measures of their individual knowledge levels
  • High staff turnover drives a constant need for retraining
  • The people would like the option of learning at times convenient to them

Typical Applications

  • Sales skills
  • Customer service skills
  • Product knowledge
  • Retail, distribution, financial services
  • Third party sales channels – agents, retailers, …
  • Company communications and updates

Solution

  • Short, custom online training videos
  • With online quizzes and tests to evaluate each individual’s knowledge and understanding
  • Staff watch the videos and answer the questions in their own time
  • You get detailed reporting of who watched, who didn’t and their question scores
  • Can be delivered in many languages
  • Look and feel of training matches your company’s logo and branding

Benefits

  • Time efficient for your company
  • Time efficient for the people
  • Cost efficient – can achieve positive return on investment from teams of just ten people

Find out more

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